Tag: customer

Measuring a customer’s experience

A customer’s experience is the qualitative aspect of any interaction that an individual has with a business, and its products or services.   Today, more than ever, customers can provide feedback via a multitude of channels with social media platforms increasingly providing ease and immediacy, be it Twitter, Facebook, Trip Advisor etc. A quick review of any company’s social media and more […]

Retaining customer loyalty

Keep in touch with your customers expectations to retain their loyalty.   The best companies with the finest products can lose touch with their loyal customers. Disenchantment, or being lured in by a competitors extra discount or better product or service can push people away. What do you do when this happens? Do you go out and look for more customers, launch new products, […]